Case Management

Support for every patient case

With every patient case—from preliminary search through donation—you’ll be supported by one of our Case Managers every step of the way. With our single-point-of-contact model, your transplant center’s assigned Case Manager helps you move your patients from search to transplant as quickly as possible.

Case Managers are on call 24 hours a day, every day, so that you can always get the answers you and your patients depend on.

If you have questions or feedback about our Case Management services, please reach out to our Managers, Case Management at cmopsmanagers@nmdp.org.

Contact Case Management


Case Management Directory

Download our Case Management Directory for a full staff listing and contact information.

General phone number

1 (800) 548-1375
Find your Case Manager’s extension in the Case Management Directory.

International calls

1 (763) 884-8275

After-hours Case Manager on-call

1 (651) 229-3489
For urgent needs after normal business hours and on weekends and holidays.

On Jan. 27, 2020, the after-hours Case Manager on-call number will change to +1 (763) 406-4400.

Fax number

1 (763) 406-5810