Related Donor Services

Help your patients overcome barriers to transplant

During the COVID-19 outbreak, we want all of our transplant center partners to be able to use Related Donor Services for a fully matched or haploidentical related donor’s workup and collection. Go to the “Related donor collections during COVID-19 pandemic” webpage for information on changes to the program—including a reduced workup and collection fee for all related donor in the U.S. and Mexico.

Your patients need to have access to their best donor option, whether their match is an unrelated donor or a fully matched or haploidentical related donor. Related Donor Services complements your center’s services by taking care of your related donors so you can stay focused on your patients.

You can request Related Donor Services for any case, even when there are no significant barriers to donation.

Download order forms

Related Donor Services:

  • Provides solutions for donor travel, logistical and financial barriers to donation, including lost wage reimbursement and travel expense coverage
  • Allows your patients to access our patient financial grants to help with expenses before and after transplant
  • Includes sample collection for HLA screening and adult donor workup/product collection
  • Can be customized to fit the specific needs of your patient and your center
  • Alleviates strain on your transplant center infrastructure

Services Available

Sample collection and typing 

Blood sample collection is not available during the COVID-19 outbreak. The information below is applicable when we return to business as usual. Go to the “Related donor collections during COVID-19 pandemic” webpage  for information on all services available during the COVID-19 outbreak.

This service includes collection of related donor samples and delivery to your center or one of our labs for HLA typing. Your options include buccal swabs from U.S. or international donors or blood samples from U.S. donors (up to 50ml). Please submit the completed form to your case manager.

Download form

Workup and collection (adult donors only) 

This service provides facilitation of the donor’s workup and collection, including the related donor evaluation and medical exam; HPC, Apheresis, HPC, Marrow and/or MNC, Apheresis collection; and product transport to your center. Please submit the completed form to your case manager.

Customized workup services

Our transplant center partners asked for the ability to select individual services to meet the specific needs of their patients or center. We now offer custom workup activities for U.S. related donors. 
You can request that we perform the full workup or the physical exam with a letter of recommendation for clearance. This allows your team to perform the product collection at your center. Or, we can continue to facilitate all aspects of workup and collection. 
Use the order form to select the option that fits your needs. View the transplant center fee schedule for list prices on custom workup activities. 

International cell collection and transport

For related donors living outside the U.S. or Mexico, we work with partners around the world to coordinate the donor workup, collection and transport to your center. We have also established operations and partnerships in Mexico, with apheresis and collection center partners in Guadalajara and offices in Mexico City. This makes typing, workup, collection and product transport easier for relatives living in Mexico.

Download form

Subsequent workup and collection (adult donors only) 

This service provides facilitation of a subsequent donation request for a related adult donor. The service is available whether the primary donation was performed at your transplant center or through the National Marrow Donor Program® (NMDP)/Be The Match®. It includes the related donor evaluation and medical exam; HPC, Apheresis, HPC, Marrow and/or MNC, Apheresis collection; and product transport to your center. Please submit the completed form to your case manager.

Download subsequent workup and collection forms:

F01047, Subsequent Donor Workup Request

F01090, Related Donor Information for Subsequent Donation Workup Request

F00235, NMDP Prescription for MNC,Apheresis (MNC,Apheresis requests only)


Related Donor Services Pricing

Related Donor Services workup and collection pricing for donors in the U.S. and Mexico has been reduced to $15,000 during the COVID-19 pandemic. Go to the “Related donor collections during COVID-19 pandemic” webpage  for information on services available to fully matched and haploidentical related donors. 

The pricing information below is applicable when we return to business as usual.

Sample collection and typing pricing

Our related donor HLA testing services are competitively priced, while offering the best-in-class testing and three-day turnaround times. Our Patient Financial Assistance is available for patients who don’t have adequate health insurance coverage to cover the cost of HLA typing for potential related donors.

Workup and collection pricing

Pricing for U.S. Related Donor Workup and Collection is approximately $25,000 for centers with an agreement in place. International pricing varies depending on partnering registry costs. Reference the list prices in the fee schedule for custom workup activities. When you use Related Donor Services to facilitate your patient’s transplant, you can apply for our patient financial assistance for your patient.

View fee schedule

[With Related Donor Services], our nurse coordinators can focus solely on the patient and not worry about all the logistics. We are able to make it easier for our donors to help their family member. I know our donors have really been appreciative.”

–Lisa Hoekstra, MT (ASCP), Unrelated Donor Search Coordinator, BMT & Cellular Therapy Program, University of Michigan Medical Center

Benefits of Related Donor Services

When we facilitate your patient’s related donor collection, your patient and U.S.-based donor both receive the full support and benefits we provide when we facilitate a transplant with an unrelated donor.

Donor Benefits

To help related donors overcome travel, financial and logistical barriers to donation, Related Donor Services assists with:

  • Coordinated travel and lodging arrangements for the donor and one companion, paid for by the NMDP/Be The Match
  • Reimbursement for out-of-pocket, donation-related expenses, such as transportation and other incidentals
  • Reimbursement for lost wages due to donation
  • Donor insurance to cover medical expenses
  • Donor education and support

Download this PDF for related donors explaining Related Donor Services and its benefits.

Patient Benefits

Many patients have peace of mind knowing their relative’s costs are covered by the NMDP/Be The Match whether their workup and collection happens close to home or at your center.

But, one of the biggest patient benefits is access to our financial assistance for expenses before and after transplant. Learn more about the financial assistance available for your patients and how to apply.

Staff Benefits

You might not have thought about the ways Related Donor Services can help your team. Related Donor Services can:

  • Be used for any related donor case, even when workup and collection will occur at your center or there are no significant travel or financial barriers to donation
  • Allow your team to focus only on preparing your patient for transplant
  • Help you get your patient to transplant in your desired timeframe because the workup process can move faster with a related donor already identified and willing to move forward to donation
  • Alleviate capacity constraints at your center by tapping into our full Network of apheresis centers and collection centers

Questions about Related Donor Services? Complete the form below and one of our team members will be in contact with you soon.