Improving the Donor Journey to Help Overcome Availability Challenges

Webinar details 

Access the on-demand recording

Recording date: Aug.16 2023


Finding an unrelated donor on the Be The Match Registry® isn’t enough for our transplant center partners. That donor also needs to be available when called

This webinar offers insights into the strategies and initiatives the National Marrow Donor Program® (NMDP)/Be The Match® has implemented to try to improve donor availability so the best donor for your patient is ready to say yes when you need them

The NMDP/Be The Match panelists focus on the donor’s journey pre-match—from recruitment and waiting for the call to donate—and post-match, including CT, workup and cell collection.

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Learning Objectives 

After this webinar, you will be better able to understand:

  • Research the NMDP/Be The Match has done to help inform outreach, communication and processes with potential donors
  • How learnings from this research could be implemented with your own center’s related donor
  • Strategies and initiatives the NMDP/Be The Match implemented to engage with potential donors in a personalized way from recruitment through collection to increase donor commitment and, ultimately, donor availability

Target Audience 

Coordinators, physicians, medical directors and BMT fellows at transplant centers; HLA lab directors


Christopher Kellen

Manager, Marketing

Member Experience

NMDP/Be The Match

Molly Rocchio 

Director, Donor Engagement Team 

Member Experience

NMDP/Be The Match

Rick Morse

Senior Manager, Workup

Donor Operations

NMDP/Be The Match

Brianna Springer (moderator)

Director, Provider Partnerships

Provider Experience and Engagement

NMDP/Be The Match