Browse our listing of courses and resources by category.
Connecting with Donors
Path of Samples from
Registration to Confirmatory Typing
Gain an understanding of the sample collection path from registration of a new registry member’s buccal swab to confirmatory typing (CT).
Training for Donor Contact Representatives.
HHSQ: Is It a Pain?
A webinar focused on case studies about assessing donor pain, including back issues, and handling multiple medical issues.
Searching: Tips for Locating Donors
A webinar focused on case studies of three real donor searches, providing an overview of the tools available online and in Accurint.
Spotlight on Commitment: It Starts with You
Seminar summary, presentations and key handouts to help donor contact representatives as they find, prepare, educate and advocate for donors.
Continuing the Commitment: CT to Workup
Providing donor contact representatives with knowledge, skills and tools to continue to keep donors engaged between the CT blood draw and workup request or release.
Keeping the Commitment
Explore options to approaching donors, overcoming barriers and securing their commitment.
Hello, Is It Me You're Looking For?
Improve your skills in finding those elusive donors with focus on using Accurint and other search engines to locate donors active in a formal (DR/HR/CT) search stage.
Match the Message
Match the Message is a session that encourages you to explore your personal communication style preferences, practice identifying the communication style preferences of others and then strategically use this information to foster positive and productive interactions.