Browse our listing of courses and resources by category.
Connecting with Donors
Inspire Training - Find Prepare Educate Advocate
Training for Donor Contact Representatives.
HHSQ: Is It a Pain?
A webinar focused on case studies about assessing donor pain, including back issues, and handling multiple medical issues.
Donor Barriers: Uncovering Hidden Issues
A webinar that helps donor contact representatives identify the ‘owner’ of the donor barrier, avoid assumptions, overcome barriers and create successful donor interactions.
Searching: Tips for Locating Donors
A webinar focused on case studies of three real donor searches, providing an overview of the tools available online and in Accurint.
Spotlight on Commitment: It Starts with You
Seminar summary, presentations and key handouts to help donor contact representatives as they find, prepare, educate and advocate for donors.
Continuing the Commitment: CT to Workup
Providing donor contact representatives with knowledge, skills and tools to continue to keep donors engaged between the CT blood draw and workup request or release.
Keeping the Commitment
Explore options to approaching donors, overcoming barriers and securing their commitment.
Hello, Is It Me You're Looking For?
Improve your skills in finding those elusive donors with focus on using Accurint and other search engines to locate donors active in a formal (DR/HR/CT) search stage.
Getting to Know You: Donor Motivation
Hear a comprehensive overview of research findings from a series of investigations on donor motivations and experiences followed by more specific, in-depth, team-based discussion of factors associated with registry member availability and experiences.
Sure, I Can Donate Friday After Class: Managing the Millennial Generation
At more than 78 million strong, the Millennials—those born between 1980 and 2000—have surpassed Baby Boomers as the largest and most influential generation in America. Get to know this generation on their level, and learn how best to approach, communicate and engage them throughout the donation process.